Shipping

Thank you for choosing our products. We would like to provide some important guidance regarding shipping to ensure you are informed about our processes and timelines.

Process

As mentioned with each product, our silver jewelry is carefully handcrafted in Vietnam and shipped directly from Hoi An, Vietnam to destinations worldwide. For any necessary services, such as maintenance, repairs, polishing, or adjustments, the items will be returned to London, ON, Canada for handling. Hence, our shipping price is fixed at $20CAD per order and FREE for every order ABOVE $100CAD or more

Shipping Timelines

Due to the nature of international shipping and carrier delays, orders may take longer than expected to arrive. While we strive to provide efficient service, please note the following:

  • Expected Delivery Time: Allow up to 15 days for your order to arrive after shipping.
  • If your order has not arrived within this timeframe, please contact via email: argentejewelry@gmail.com for assistance.

Order Fulfillment

  • Our team processes and fulfills orders within 1 - 3 business days of receiving them.
  • Once your order is handed over to the carrier, shipping timelines are subject to external carrier delays, which are unfortunately beyond our control.

Returns and Exchanges Policy

  • Exchanges: We regret to inform you that exchanges are not available for all orders.
  • Returns: We do accept returns. If you would like to return your product, please see here for further instructions.

We appreciate your patience and understanding as we work to deliver your order as quickly as possible. Should you have any questions or concerns, don’t hesitate to reach out to us.

Thank you for your continued support!